How to restore personal data from an old phone using McAfee Mobile Security

Summary

IMPORTANT: This article mentions features in McAfee Mobile Security that have been removed in version 5.2 which was released in February 2019. These features were removed to comply with Google’s updated app development policies that restrict developer access to certain parts of the Android operating system.

The affected features are highlighted below. If you are using an MMS version earlier than 5.2, you can continue to use these features. But, when you update to 5.2 or later, these features are no longer available. To learn more about why these features were removed, see TS102890.

NOTE: The information below applies only to MMS versions earlier than version 5.2. If you are using version 5.2 or later, MMS can no longer access or back up your SMS (text) messages, or call logs.

To restore the data from your old phone to a new one: 

1. Back up all data on your old phone.
2. Remove the SIM card from your old phone and insert the same SIM card into your new phone.
3. Download and install McAfee Mobile Security.
4. When prompted, use the same phone number/email address (user name) and 6-digit PIN you previously used on your old phone.
5. Open McAfee Mobile Security and click Restore.

NOTE:  If you are not using a SIM card on your device, go to http://service.mcafee.com/ and contact Technical Support for assistance. You will be required to provide your account information.